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COVID-19 Update
In accordance with current public health guidelines, a face covering must be worn by anyone entering a Self-Help branch. Before going to a branch, please check here for up-to-date information on all our locations.

Credit Card Services

Credit Card Reporting and Resources

 If your credit card has been lost or stolen, please call the appropriate number listed below.
Are you a Palmetto Trust debit or credit card holder? For assistance with Palmetto Trust credit cards, click here.

Credit Card Services

Lost and Stolen Reporting

  • 800.966.7353 (8:30am-5pm, M-Th and 8:30am-6pm, F) to reach the Self-Help CU member services call center
  • 888.241.2510 after hours and on weekends to reach Card Member Security
  • 909.941.1398 from a non-mobile phone line when you're outside of the U.S. (this will be a collect call)
Go to our Lost or Stolen Card Page to file a report.


Payment Methods

Mastercard Assistance

  • Identity Theft Alerts. Click on the text link to enroll via the Mastercard website.
  • Mastercard Global Services: call 800-627-8372

Disclosures & Agreements

card services