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Digital Wallet

Credit, Debit and HSA Cards Now Digital Wallet Ready 

Enjoy the ease of contactless transactions with an added level of card security when you couple the Self-Help CU credit and/or debit card with your favorite digital wallet app. Use your digital wallet-enabled card(s) for online and in-person purchases. Eliminate the need to enter your card’s 16-digit number and security code when making online purchases and experience less card swiping and inserting at card reader terminals.

 

Frequently Asked Questions

 

What are the digital wallet features?

  • Digital wallet-compatible cards are the Self-Help CU Mastercard credit, debit and HSA debit card. Our ATM-only card is not digital wallet compatible.
  • No new or replacement card is necessary.
  • No additional fees are assessed by Self-Help CU for eligible card use with digital wallets. 
  • Only for use with these three digital wallet apps: Apple Pay, Samsung Pay and Google Pay.
  • Use for in-person purchase transactions wherever a transaction terminal is equipped with a “contactless” card reader.
  • Eliminates the need to swipe or insert your card and minimizes direct physical contact with transaction terminal buttons.  
  • Use online or in-app wherever you see the Apple Pay or Google Pay options at check-out.
  • No need to enter your card number, billing address or security code when making online purchases.
  • View digital wallet transaction history directly in the digital wallet app on your device. Complete card transaction activity will be posted to your Self-Help CU account records.
  • Depending on the device, access to the digital wallet app can be password protected in a variety of ways including fingerprint recognition, facial recognition or a passcode.

Where do our digital wallet cards work?

  • Any contactless-enabled point-of-sale card reader.
  • Online sites that offer a digital wallet payment option including ride shares, food delivery and other in-app services.

How does card security work?

  • Digital wallets transact by using system-generated digital coding (a “token”) instead of your actual card information.
  • The token number is transmitted to the participating merchant to identify the source account that is funding the purchase (your credit card account or checking account, depending on the card).
  • Your actual card number is not stored on your device or shared with the merchant.

How does the digital wallet work?

  • Once you’ve uploaded your Self-Help CU credit and/or debit card to your digital wallet app, simply access the app on your device.
  • For in-person purchases, select your preferred virtual card, hold your device up to the transaction terminal’s “contactless” reader and follow the prompts on your device and/or the terminal to complete the transaction. Some merchants also may require you to enter your PIN when doing a digital wallet transaction.
  • For online purchases, select the digital wallet payment option and follow the payment prompts (not all online sites provide a digital wallet payment option).

Newer devices will be preloaded with a default digital wallet app, while older devices may require you to download a digital wallet app from your mobile device's app store. The apps compatible with our cards are Apple Pay, Samsung Pay and Google Pay. 

 

 

Apple Pay Logo

Google Pay artwork_best

Samsung Pay_artwork_logo with blue icon

Apple Pay logo is a registered trademark of Apple Inc. Google Pay logo is a trademark of Google. Samsung Pay logo is a registered trademark of Samsung Electronics Co., Ltd.

 Still need help? Call the Self-Help CU Contact Center at (800) 966-7353.