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Branch Hours

Our Hendersonville, NC branch will be Drive-Thru only today (1/14).

Due to staffing shortages, our Jacksonville, FL (21 W Church St Suite 102) and our Durham, NC (123 W Main St) will be closed today (1/14). Please contact Member Services at (800) 966-7353 for assistance.

COVID-19 Update
In accordance with current public health guidelines, a face covering must be worn by anyone entering a Self-Help branch. Before going to a branch, please check here for up-to-date information on all our locations.

Member Support Center

If you established your Self-Help membership in California, Illinois, Washington, or Wisconsin, then please switch from this website to the Self-Help FCU website.

Check Your Balance, Transfer Funds, and More

We offer many ways to check your account balances, move money between accounts and easily use other Self-Help CU account services.

  1. Online banking
  2. Audio banking (866.708.0694)
  3. Mobile banking app for iOS and Android smartphones and tablets

Ways to Get Help

  1. Call us at 800.966.7353 between 8:30am and 5pm, Monday through Thursday and between 8:30am and 6pm on Friday.
  2. See our Frequently Asked Questions for answers to common problems and concerns.
  3. Self-Help CU members: for help with your account, log in to Self-Help CU online banking, click "Message Center" and then click "Contact Us."
  4. For anything not involving sensitive account information, you can use the Self-Help CU online Contact Form.
  5. Visit a local branch of Self-Help CU. Find one nearest you.

Out of checks?—No need to contact a branch. Order Self-Help CU replacement checks here if your check vendor is Harland-Clarke. Be aware that check vendors will charge you for replacement checks.