Member Support Center


In California, Florida or Chicago? Visit Self-Help Federal Credit Union for support.
  Lost or Stolen Credit Card? Visit our Lost or Stolen Card page to report it.

Check Your Balance, Transfer Funds, and More

We offer many ways to check your account balances, move money between accounts and easily use other Self-Help account services, 24 hours a day:

  1. Online banking
  2. Free audio banking at 866.708.0694
  3. Our free smartphone mobile banking app for Android and iOS

Five Ways to Get Help

  1. Call us Monday through Friday, 9am to 5pm at 800.966.7353.
  2. Browse our Frequently Asked Questions section below for answers to common problems and concerns.
  3. Members: For help with your account, log into Online Banking, click "Message Center" and then click "Contact Us."
  4. For anything not involving sensitive account information, you can use our online Contact Form.
  5. Visit your local branch. Find one nearest you..

Frequently Asked Questions

Visit our growing Frequently Asked Questions for more help on our accounts, loans and services.

Out of checks?—No need to contact a branch. Order SHCU replacement checks here if your check vendor is Harland-Clarke. Be aware that check vendors will charge you for replacement checks.