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COVID-19 Update
In accordance with current public health guidelines, a face covering must be worn by anyone entering a Self-Help branch. Before going to a branch, please check here for up-to-date information on all our locations.

Online and Mobile Banking Login Help


When I try to log in, I get an "Invalid Login/Password" message

Confirm that you are:

  • A member of Self-Help CU (not Self-Help FCU). Not sure? Look at one of your account statements or call Self-Help CU at 800.966.7353. 
  • Currently enrolled in Self-Help CU online banking. If you are not, then contact Self-Help CU member service at 800.966.7353, or consult the contents of your new member welcome packet for self-enrollment instructions. 

I've been locked out after too many attempts. What do I do?

Call Self-Help CU at 1.800.966.7353 to have the block removed. 

For all other online service log-in problems

Call Self-Help CU at 1.800.966.7353.


Resetting your password

Steps:

  • Fill out the online Forgot Password Form.
  • You can expect to receive a password reset e-mail at the email address that we have on file for your Self-Help CU account.This email will arrive within 5-10 minutes of submitting the form.
  • Follow the password reset instructions in the email. Be sure to check your spam folder if you do not see an e-mail from us.

If you don’t receive the email regarding reset instructions, or if you do not have a current e-mail address on file with Self-Help CU, then call Self-Help CU member service at 800.966.7353.

Username recovery 

If you don’t receive the email regarding reset instructions, or if you do not have a current e-mail address on file with Self-Help CU, then call Self-Help CU member service at 800.966.7353.