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Hurricane Updates and Resources

All our Florida branches are open. Several North Carolina branches remain closed. Please click here for a list of closed branches, along with resources for storm-impacted members.

Our Galax, VA branch will be closing at 3:00 PM today (October 15th). Please contact member services at (800) 966-7353 for assistance.

Resources for Natural Disasters

If you or your loved ones have been impacted by Hurricanes Milton or Helene, we’re here to help. Our communities will get through this, together. 

  • For Hurricane Milton updates, go here. 
  • For Hurricane Helene updates, go here.  

Get help with your loan.

If you’re worried about being able to make your payment, get in touch. There may be loan modification or forbearance options available. We'll work with you to find a solution. 

For consumer loans:

  • If you have other questions, call our Consumer Loan Support team at 919.956.4404. 

For home loans:

  • If you think you may have trouble making your monthly payment, call our Mortgage Loss Mitigation team at 800.747.3209. 

For commercial loans:

  • For any questions or support, call our Commercial Loan Servicing team at 800.747.3215. 

 

Get help with insurance. 

Contact your homeowners insurance or renters insurance provider to begin the process of filing a claim. If you need help, contact your state’s department of insurance: 


If you’re a Self-Help mortgage borrower, we can help with home insurance questions. 

Contact our mortgage servicing team or call us at 844.218.7380. 


    Apply for disaster assistance. 

    Access relief funds from FEMA, find shelters and more. 

    Apply for assistance.

     

    Find a nearby branch or ATM 

    Access your accounts for no fee at Self-Help ATMs and branches, or at any ATM or Shared Branch within the CO-OP network.

    Find a Self-Help branch.

    Locate a CO-OP branch or ATM. 

     

    Apply for a Disaster Relief Loan 

    Eligible members can borrow up to $5,000 for 36 months at 8.75% APR*. 

    Learn more and apply.

    *Annual Percentage Rate 

     

    Florida Branch Status Updates (Hurricane Milton)

    All of our Florida branches have to returned to full service as of October 11th.

       

      North Carolina Branch Status Updates (Hurricane Helene)

      We are making every effort to return to full service levels as soon as possible. Please continue to check back for updates. 

        Indefinitely closed branches:  

         

        Additional Resources 

        Housing Resources

        Other Resources

        Check out these tips on navigating federal disaster assistance programs: 

         

         

          What Self-Help is Doing to Help

          In the short term, we are offering disaster relief loans, working closely with impacted borrowers, and waiving out-of-network ATM fees.

          For the longer term, we are in conversations with partners who can help mobilize resources to meet pressing needs, as well as provide support for long-term rebuilding.   

          Unfortunately, recovery won’t be a short process. This storm was devastating, and we know the communities and people who were impacted have a long, hard road ahead.    

          But these are our communities, and we intend to be right here, helping with that recovery, for as long as it takes.