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2802 Homeownership and Financial Capability Intern - Durham, NC

The Organization:

The Organization:
Self-Help is a leading national community development financial institution (CDFI) headquartered in Durham, NC. Founded in 1980, Self-Help has provided over $7 billion in financing to 131,000 families, individuals and businesses underserved by traditional financial institutions. It helps drive economic development and strengthen communities by financing hundreds of homebuyers each year, as well as nonprofits, child care centers, community health facilities, public charter schools, and residential and commercial real estate projects. The Self-Help family of non-profit organizations includes North Carolina’s Self-Help Credit Union, Self-Help Federal Credit Union, Self-Help Ventures Fund and the Center for Responsible Lending, a national policy and advocacy organization addressing abusive lending practices. Through its credit union network, Self-Help serves over 129,000 people in North Carolina, California, Chicago and Florida and offers a full range of financial products and services. Learn more at, and

Internship Program:
Self-Help/CRL offers a 10 week summer internship program that is designed to give students valuable experience in a professional setting while broadening their knowledge of Community Development Financial Institutions (CDFI’s). Along with each specific intern project, the intern will participate in a series of brownbag lunches to learn more about Self-Help and the Community Development industry as a whole. Interns will also be given the opportunity to network with one another and other Self-Helpers through a variety of planned events.

Internship Description:
The two principal components of this internship center around advancing Self-Help’s efforts to more fully engage with our home mortgage borrowers. The first involves supporting a recently launched pilot whereby we will seek to enroll new home mortgage borrowers in a savings program to help establish routine savings activity, get them thinking about the long and short term maintenance of their home, and build up enough of a reserve account to cover planned maintenance and mitigate the shock of home repair emergencies. The second main component will be to support the Mortgage Loss Mitigation team in hosting homebuyer workshops/outreach events to offer specialized instruction on various topics related to successful homeownership and to learn more about the challenges faced by the borrowers in our portfolio. Additionally, this internship will provide support to a range of efforts, mostly led by the Development, Policy and Impact team that focus on using the principals of behavioral economics to maximize participation in our financial capability programming. This includes the maintenance savings account pilot, and how we can use subsidies on hand to incent more savings activity.

Essential Responsibilities:
Outreach/communications, research, writing
Interest in community development, homeownership and applied behavioral science
Provide operational support to the SAFE/SEGURA (Savings Accounts for Emergencies) pilot to promote savings for home maintenance and repair)
Provide support to the mortgage loss mitigation team in conducting a series of borrower workshops/outreach events (includes scheduling, promoting, and setting up 2-3 workshops within central or eastern NC, some travel will be required)
Provide more generalized support to the organization’s financial capability and mortgage loss mitigation efforts, including efforts to help our borrowers to save money on energy costs and other household expenses.

Key Deliverables:
Update and enhance the program guide for the mortgage reserve account pilot, describing how the program operates, including the various milestones participants need to meet to be eligible for incentives, as well as useful tips and resources to help them save money and to plan more effectively for regular home maintenance.
Coordinate efforts to evaluate the implementation of the SAFE program to date, via conversations with Self-Help program staff and participants.
Continue to explore ways to promote the program (both internally and throughout the communities we serve) either through a basic newsletter or some other channels that allow us to celebrate successful program graduates, winners of the incentive lottery, and other relevant program achievements.
Schedule, promote, and help host 2-3 workshops or other outreach events for Self-Help’s home mortgage borrowers in locations across central NC.

Minimum Qualifications:
Strong verbal and written communication skills
Proficient with Excel, Power point, Word
Self-starter, able to take initiative and complete tasks with limited supervision

Desired Qualifications:
Experience in marketing
Familiarity with behavioral economics and applied social sciences
Experience with program design and evaluation
Basic understanding of how mortgages work
Spanish language a plus but not required
Graphic design experience a plus, but not required

Physical Requirements:
Frequently requires use of manual dexterity and repetitive motions, primarily with the wrists, hands, and/or fingers. Must be able to occasionally lift and exert force of up to 10 pounds.


Please submit a thoughtful cover letter describing why you are interested in this internship and a resume to  with the internship title as the subject by February 25, 2019.

Self-Help is committed to providing equal employment opportunities to all persons regardless of race, color, class, age, gender, religion, disability that can be accommodated, marital status, ancestry, nationality, family status or sexual orientation.