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Loan Payment Center

Payment Options

Online Payment Portal

Click here (or the Loan Payment button above) to access the Online Payment Portal.

This service allows you to make an online payment using funds you have on deposit at another financial institution. Payment is made by e-check or debit card linked to those funds. To access the Portal, use Self-Help CU’s website or mobile banking app.

  • On the website, select the MAKE A PAYMENT option in the MEMBER LOGIN section of the home page.
  • On the mobile app, select the MAKE A LOAN PAYMENT option from the SERVICES tab.

First-time users of the Portal will need to perform an initial set-up by providing account information or debit card information.

 

Self-Help CU Contact Center

Call (800) 966-7353 to make a one-time payment by debit card or electronic draft from an account at another financial institution. Contact Center hours are 7AM - 6PM (Eastern Time) Monday through Friday, and 9AM - 5PM (Eastern Time) on Saturday

Debit card and e-check payments made through the Online Payment Portal or the Contact Center after 4PM (ET) Monday through Friday (and on weekends or holidays) will be applied on the following business day. Payments submitted by 4PM (ET) on credit union business days will be applied on that business day

Fee Waiver

For a limited time, Self-Help CU is suspending convenience fee charges on loan payments made by phone or online through the Online Payment Portal. Loan payments currently scheduled in advance, using the Portal, must be discontinued in order to take advantage of the convenience fee waiver.

 

Online Banking & Mobile Banking

When using either of these Self-Help CU services, simply transfer funds from an eligible Self-Help CU account to make a payment to your Self-Help CU loan, free of charge. EXCEPTION: Mortgage loan payments cannot be made in online banking or from the mobile app. Access online banking via the home page of the Self-Help CU website. Download the Self-Help CU mobile banking app using your smartphone or tablet. Enrollment is required.

 

Audio Banking

Call (866) 708-0694. You will be prompted to enter your account number and password. Follow the audio prompts to pay your Self-Help CU loan by accessing funds from your Self-Help CU savings or checking account. EXCEPTION: Audio banking cannot be used to make mortgage loan payments. Enrollment is required.

 

Automatic Recurring Monthly Payments

This option is free of charge and can be set up to withdraw funds from an account at any financial institution.

  • View the Mortgage ACH Form for details on how to set up automatic recurring monthly mortgage payments.
  • For all other loan types, call Self-Help CU’s Contact Center for assistance at (800) 966-7353.

 

Bill Pay

If you maintain funds at another financial institution, then you can use those funds, and the bill pay service at that financial institution, to make payments to your Self-Help CU loan. You’ll need to provide your Self-Help CU loan account number, a payment address and Self-Help CU’s routing number.

 

In-Branch

Make a loan payment at Self-Help CU branch locations. See the LOCATIONS section of this website for a complete list of our branches.

 

"Shared Branch" Locations

Self-Help CU loan payments can be made at participating Shared Branch locations nationwide. Find a Shared Branch.

 

Mail

Consumer Loan Payments

Complete the Consumer Loan Payment Coupon and mail it with a check or money order to the branch closest to your place of residence.

Self-Help CU branch mailing addresses.

 

Credit Card Accounts

Send payments to the address indicated on the payment stub of your Self-Help CU credit card statement.

 

Mortgage Payments

Fill out a Mortgage Payment Coupon and mail the coupon along with the check or money order.