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1916 Credit Union Facilities Director - Durham, NC

The Organization:



Self-Help is a leading national community development financial institution headquartered in Durham, NC. Since 1980, Self-Help has provided over $7 billion in financing to 146,000 families, individuals and businesses. It helps drive economic development and strengthen communities by providing responsible financial services; lending to individuals, small businesses and nonprofits; developing real estate; and promoting fair financial practices across the nation. The Self-Help family of nonprofit organizations includes Self-Help Credit Union, Self-Help Federal Credit Union, Self-Help Ventures Fund and the Center for Responsible Lending. Through its credit union network, Self-Help serves over 145,000 people in North Carolina, California, Chicago and Florida. Learn more at, and


Position Description:

Self-Help is seeking a Credit Union Facilities Director to join our team in Durham, NC.  This individual will oversee and manage all facilities for the retail branch network including branch properties and all retail-owned real estate and fixtures.  This includes banking-related equipment, ATMs, drive-up equipment, security systems and furniture.  Additionally this position will supervise a team of professionals that manage banking equipment and facilities maintenance.


Responsibilities also include project management for all facilities and equipment projects within the retail branch division that will maximize operational efficiency, improving quality of product, and ensuring exceptional member service throughout the retail network.  Facilities projects will include new builds and renovations of existing buildings 


Essential Responsibilities:


  • In consultation with the Director of Branch Administration, President of the Credit Union and relevant stakeholders, prioritize projects based upon the credit union’s growth needs, evolving technological and security needs and branch needs and desires.
  • Provide project management, insight, leadership, and consultative support to Area Managers, Branch Managers and their staffs for facility and equipment needs.This will include the identification, support, and implementation of needed building, renovations, fixtures, furniture and equipment designed to improve efficiency, enhance member service and minimize costs.
  • Manage capital projects and improvements including de novo branch construction and rehabilitation projects.Relevant tasks will include budget management, bidding out the project, and managing the work until construction completion and retail branch staff move-in.Seek to solidify brand identification when renovating and building new structures.
  • Seek 3rd party vendors to manage construction and/or facilities maintenance in areas distant from CU headquarters.Manage their work to ensure quality, equitable maintenance of all branch facilities.
  • Support regional directors and branch managers in assessing renovation, routine maintenance and equipment needs.Oversee the Facilities team to accomplish needed projects according to set priorities.
  • Identify and manage 3rd party vendors/contractors associated with facility projects. Identify contract needs and initiate, obtain and review bids to ensure desired outcomes at optimal costs and within project budget.
  • Work with merger team to identify facility, furniture and equipment needs and plan for addressing them.Manage the facilities team to execute needed improvements.
  • Collaborate with Marketing and Communications team members to install new signage and interior branding elements.
  • Supervise the ATM/Facilities Manager (primarily responsible for banking and security-related equipment) and Facilities Administrator (primarily responsible for day-to-day branch maintenance and refresh projects).
  • Manage the hiring, coaching, development and assessment of staff performance, providing direct and frequent feedback to staff members, as needed.
  • Actively participate in developing, revising and maintaining the business continuity plan for Self-Help Credit Union’s facilities.
  • Perform other duties as may be deemed necessary.

Minimum Qualifications:

  • A Bachelor’s degree and 5 year’s minimum related professional experience including direct facility/construction management and/or commercial property management.An equivalent combination of education and experience is acceptable.
  • Project Management experience required.
  • Strong commitment to our mission – creating economic opportunity for traditionally underserved communities.
  • Preference for working in organizations that place priority on teamwork and collaboration
  • Excellent interpersonal skills; ability to work effectively in varied professional, socio-economic and cultural contexts.
  • Ability to gain consensus/agreement.
  • Ability to build trusting relationships with internal and external partners including vendors.Strong commitment to teamwork.
  • Ability to learn new systems and processes quickly.Strong process orientation.
  • Ability to build project budgets and seek and review bids.
  • Proficient in Microsoft Word, Excel, Outlook, PowerPoint.
  • Ability to handle multiple tasks, working independently and effectively with little supervision.
  • Strong negotiation skills.
  • Ability and willingness to travel at least 40% of the time.


    Desired Qualifications:


  • Experience working in retail banking environment desirable.
  • Working knowledge of CAD desirable.


Physical Requirements:


Frequently requires use of manual dexterity and repetitive motions, primarily with the wrists, hands, and/or fingers.  Must be able to occasionally lift and exert force of up to 40 pounds.




Competitive nonprofit salary, based on experience, plus a generous benefits package.




To apply, send resume and cover letter, describing why you are a fit for this position, to Please include the position title as the subject.    The position will remain posted until filled.

Self-Help is committed to providing equal employment opportunities to all persons regardless of race, color, class, age, gender, religion, disability that can be accommodated, marital status, ancestry, nationality, family status or sexual orientation.